International and domestic deliveries are made via Czech post. Depending on your location, delivery usually takes 1-3 weeks after paying your order.
Online tracking is available for all shipping methods. Online tracking is available at the following website: Czech post tracking
Please note that online tracking status may not always be up-to-date. Figubo has no control over the delivery of parcels and we are therefore unfortunately unable to answer any questions relating to parcel delivery status. Please contact your local post office for more information.
Available Shipping Methods
Not all shipping methods may be available for all orders. Some countries do not offer IRM, IIP and/or EMS service. Available methods for the countries can be seen here (PDF).
All sales are final and returns are not accepted.
However, there are some cases in which local postal services may return your parcel to us because of it being unclaimed, failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment. In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees for initial delivery are non-refundable.
If you think something may be wrong with your package:
Take pictures before opening, and open it with a post office representative present, if possible. If the item inside was damaged, please file a damage report with your local post office. Once you have signed the applicable document and received a copy, please forward a scan of it to us.
Returns (Numbered Products)
In the event that a product is damaged during delivery, we will send a replacement product to you upon photographic evidence that you have destroyed the previous damaged product.
Customers may be required to pay customs fees when receiving foreign shipments. Figubo unfortunately has no control over any fees/taxes levied by your country’s government. We are by law unable to undervalue shipments or mark them as “Gift”, and therefore cannot fulfill any such requests to do so. All orders are marked as “Merchandise” with the full value of contents written on an invoice attached to the outside of the parcel. We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice. Please be aware of the matter before placing any orders.
Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.
Accepted Payment Methods
Our store can only accept payments in Czech crowns (CZK). Payments sent in any other currencies will be refunded.
All payments must be made in full within seven (7) days from the date of the first order invoice. We are unable to accept split payments or extend payment deadlines.
When to Pay
Orders are generally invoiced after all items in an order are available and ready to be shipped.
Pre-payment is not required for order items unless otherwise noted.
How to Pay
Once the ordered product is ready to be shipped, you will receive an e-mail containing a PayPal link and instructions how to pay. Only once the order is paid, you’ll receive an invoice and the package will be send to your address.
Manesova 99, 541 01 Trutnov, Kralovehradecky kraj, Czech Republic
Identif. number: 87150913